Shipping Policy

GRAND TALON PTY LTD

ACN 676 125 223 | 9 Cicada Glen Road, Ingleside NSW 2101

sales@pearlred.com | grandtalon.com.au

SHIPPING POLICY

Last Updated: March 2026

This Shipping Policy applies to all orders placed through grandtalon.com.au and forms part of our Terms and Conditions of Sale. By placing an order with Grand Talon Pty Ltd (ACN 676 125 223), you agree to the terms set out in this policy.

Grand Talon is committed to delivering your order safely, efficiently, and in compliance with all applicable Australian liquor legislation, including the liquor licensing and responsible service laws of each Australian state and territory, and the Retail Drinks Australia Online Alcohol Sale & Delivery Code of Conduct.

IMPORTANT — AGE VERIFICATION: By placing an order, you confirm that you and the intended recipient are aged 18 years or over. Proof of age may be required at the time of delivery. Alcohol will not be left unattended under any circumstances. Under Australian liquor legislation, it is an offence to supply alcohol to a person under the age of 18 years in all states and territories.

1. ORDER PROCESSING & DISPATCH

• Orders are processed on business days (Monday to Friday, excluding NSW public holidays). Orders placed after 12:00 PM AEST or on weekends and public holidays will be processed the next business day.

• You will receive an order confirmation email upon successful placement. A separate dispatch notification with tracking details will be sent once your order has been collected by our courier.

• Please allow 1–2 business days for order processing and packing before dispatch.

• Grand Talon reserves the right to delay or hold dispatch during periods of extreme heat, public health events, or other exceptional circumstances that may affect product quality or safe delivery. We will contact you promptly if this applies to your order.

2. DELIVERY TIMEFRAMES & FEES

Estimated delivery timeframes begin from the date of dispatch, not the date the order is placed. The table below provides a general guide. Actual delivery times may vary due to courier delays, public holidays, or your specific location.

Delivery fees are calculated at checkout based on the total weight, dimensions, and destination postcode of your order. Grand Talon may offer free shipping promotions from time to time, any applicable conditions will be clearly displayed on the website.

3. ALCOHOL DELIVERY CONDITIONS

As a licensed liquor retailer, Grand Talon is required to comply with specific delivery conditions that apply to all alcohol orders:

3.1 No Safe Drop / No Unattended Delivery

In accordance with the Retail Drinks Australia Online Alcohol Sale & Delivery Code of Conduct, alcohol cannot be left unattended at a delivery address under any circumstances. A signature from a person aged 18 years or over is required at the time of delivery.

• If no eligible adult is available at the delivery address, the courier will leave a card with instructions for re-delivery or collection from a nearby collection point.

• Re-delivery fees, if applicable, are the responsibility of the customer.

• Grand Talon and its couriers reserve the right to refuse delivery to any person who appears to be under the age of 18 or who is unable to provide valid proof of age upon request.

3.2 Proof of Age

Any person receiving an alcohol delivery must be prepared to present valid government-issued photo identification (e.g. driver's licence, passport, or proof of age card) confirming they are 18 years of age or over. If proof of age cannot be provided, delivery will be refused and the order returned to Grand Talon. Delivery fees will not be refunded in this circumstance.

3.3 Delivery to Third Parties

If you are sending an alcohol order as a gift or to a recipient at a different address, it is your responsibility as the purchaser to ensure that the recipient is aged 18 years or over and is aware that photo ID may be required upon delivery. It is an offence under Australian law to purchase or receive alcohol on behalf of a person under the age of 18 years, including as a gift.

3.4 Authority to Leave — Not Available for Alcohol Orders

Due to the responsible service of alcohol requirements, "Authority to Leave" instructions are not available for any alcohol orders placed through grandtalon.com.au. This policy is non-negotiable and applies to all domestic deliveries regardless of circumstances.

3.5 Delivery to Restricted Areas

Grand Talon does not deliver to any location subject to an alcohol restriction or prohibition order under applicable state or territory law across Australia. Deliveries will also not be madeto unlicensed venues or premises where supply of alcohol is otherwise prohibited. If you are unsure whether your delivery address qualifies, please contact us before placing your order.

4. TEMPERATURE & WEATHER HOLDS

Grand Talon takes the quality of your products seriously. During periods of excessive heat or adverse weather conditions, we may choose to hold your order at our dispatch facility until conditions are suitable for safe transit.

• If your order is placed during a heat advisory period, we will contact you within 2 business days to advise of the expected delay and give you the option to wait or arrange an alternative resolution.

• If you request that your order be dispatched regardless of temperature, please be aware that heat-damaged products during transit are not covered by any warranty, guarantee, or insurance and Grand Talon accepts no responsibility for quality deterioration resulting from temperature exposure during delivery.

• We recommend storing all received products in a cool, dark environment immediately upon delivery.

5. PO BOXES & PARCEL LOCKERS

Grand Talon is unable to deliver alcohol to PO Boxes, parcel lockers, or unmanned collection points. This is a requirement under responsible service of alcohol guidelines, as a signature from an eligible adult must be obtained at the time of delivery. Please ensure you provide a valid residential or business street address when placing your order.

6. DAMAGED, LOST & MISSING ORDERS

6.1 Damaged in Transit

If your order arrives with visible damage to the packaging or products, please follow these steps:

• Do not discard the packaging — retain all original packaging and damaged items.

• Photograph the outer packaging and the damaged products as soon as possible after delivery.

• Contact Grand Talon at sales@pearlred.com within 48 hours of delivery, including your order number, photos, and a description of the damage.

Grand Talon will investigate and, where the claim is substantiated, arrange for a replacement, store credit, or refund as appropriate. Claims submitted more than 48 hours after delivery may not be eligible for resolution.

Please note: minor scuffing of labels or light wear to outer packaging during transit is considered an inherent risk of shipping and does not constitute a product defect qualifying for a replacement or refund.

6.2 Lost or Missing Orders

If your tracking information shows your order as delivered but you have not received it, or if your order has not arrived within 5 business days of the estimated delivery date, please contact us at sales@pearlred.com. You must notify us of a missing or undelivered order within 14 days of the estimated delivery date. Claims submitted after this period may not be eligible for investigation.Grand Talon will liaise with the courier on your behalf to locate your order. If the order is confirmed lost by the courier, we will arrange a replacement shipment or provide a full refund, at our discretion.

6.3 Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 daysof delivery with your order number and photographs of the item received. Grand Talon will arrange for the correct item to be dispatched at no additional charge or provide a suitable alternative resolution.

7. INCORRECT OR FAILED DELIVERY ADDRESSES

It is your responsibility to ensure that the delivery address provided at checkout is accurate, complete, and accessible. Grand Talon is not responsible for orders that cannot be delivereddue to an incorrect, incomplete, or inaccessible address provided by the customer.

• If an order is returned to Grand Talon as a result of an incorrect address, refusal of delivery, or failure to collect, we will contact you to arrange reshipment. Reshipment fees will be charged at the applicable rate.

• If an address correction or redirection is required after an order has been dispatched ,additional courier charges may apply and Grand Talon cannot guarantee that the redirection will be actioned before delivery is attempted.

8. CONTACT US

For any questions, concerns, or enquiries regarding your shipment, please contact our customer service team:

Grand Talon Pty Ltd

ACN 676 125 223

9 Cicada Glen Road, Ingleside NSW 2101

Email: sales@pearlred.com

Website: grandtalon.com.au

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST

Grand Talon Pty Ltd supports the responsible service of alcohol.